Research Article Details

Citation Journal Title: International Jordanian Journal Aryam for Humanities and Social Sciences

Citation Title: Evaluating the Dimensions of the Medical Services Quality From the Personnel’s Point of View "Field Study on Tripoli Central Hospital"

Citation Author: Dr. Zeinab Abdl Nabi Abdi Asalam Aelgaddafi

Citation Affiliation: Faculty of Economics and Political Science, Bani Walid University – Libya

Citation Volume: 3

Citation Issue: 4

Citation Year: 2021

Citation DOI: https://doi.org/10.65811/342

Citation PDF: https://aijj.org/wp-content/uploads/2026/02/IJJA-VOL-3-ISSUE-4-NO-2-2021-PP-48-65-PDF-1.pdf

Received Date: 7 September 2020

Revised Date: 26 October 2020

Accepted Date: 19 November2020

Publication Date: 12 December 2020

First Page: 48

Citation Abstract: This study examined the availability of medical service quality dimensions at Tripoli Central Hospital, aiming to assess the level of their application and employees’ awareness of these dimensions. A descriptive survey methodology was employed using a questionnaire distributed to a stratified random sample of physicians, nurses, and technicians. The findings revealed a high level of implementation for the safety and empathy dimensions, while reliability and responsiveness showed lower levels, and tangibility recorded the lowest level. The results also indicated no statistically significant effect of age and years of experience, whereas gender and current job position had a significant impact on the level of medical service quality implementation.

Citation Keywords: Medical Service Quality, Quality Dimensions, Hospitals, Healthcare Employees, Tripoli Central Hospital.