Evaluating the Dimensions of the Medical Services Quality from the Personnel’s Point of View “Field Study on Tripoli Central Hospital”
Dr. Zeinab Abdl Nabi Abdi Asalam Aelgaddafi
Faculty of Economics and Political Science, Bani Walid University – Libya
pp: 48-65
Description
Abstract:
This study examined the availability of medical service quality dimensions at Tripoli Central Hospital, aiming to assess the level of their application and employees’ awareness of these dimensions. A descriptive survey methodology was employed using a questionnaire distributed to a stratified random sample of physicians, nurses, and technicians. The findings revealed a high level of implementation for the safety and empathy dimensions, while reliability and responsiveness showed lower levels, and tangibility recorded the lowest level. The results also indicated no statistically significant effect of age and years of experience, whereas gender and current job position had a significant impact on the level of medical service quality implementation.
Keywords: Medical Service Quality, Quality Dimensions, Hospitals, Healthcare Employees, Tripoli Central Hospital.
ISSN Online: 3006-7286
Impact Factor: 1.705
International Jordanian Journal Aryam for Humanities and Social Sciences is an IJJA publishing journal committed to providing a platform for outstanding scientists and researchers to present their findings for the advancement of Humanities and Social Sciences. It is issued by the Jordanian Center for Research and Studies.
ISSN Online (3006-7286) is sequential with ISSN Online (2706-8455).
The journal’s website supported the Arabic language with ISSN number (2706-8455) from 2019 to 2023 and began supporting the English language in 2024 with ISSN number (3006-7286).
ISSN 3006-7286
International Jordanian Journal Aryam for Humanities and Social Sciences, IJJA