Evaluating the dimensions of the quality of medical services from the point of view of employees

Abstract: This research deals with the availability of the dimensions of medical services quality at Tripoli central hospital, whereas it aims to identify this availability and how personnel area aware of such quality dimensions. The research adopted the survey descriptive approach that brings description and analysis of primary data together, and which were collected by a special prepared survey, distributed across the research community of (1643) individuals including doctors, nurses and technicians working inside Tripoli central hospital, whereas doctors were 663, nurses and technicians were 980 people. An appropriate and random stratified sample was taken from this research community as (93) doctors and (137) nurses and technicians, and so the analysis process of the research primary data concluded a number of the most important results There is an increase in the level of practicing the dimensions of medical services quality from the personnel’s point of view, and that’s for both (Safety – Empathy) dimensions.

IJJA is a Humanities and Social Sciences publishing journal committed towards providing a platform to outstanding scientists and researchers to exhibit their findings for the furtherance of Humanities and Social Sciences. The International Jordanian Journal, Aryam Journal of Humanities and Social Sciences (IJJA) (ISSN print: 2710-3005), (ISSN Online: 2706 – 8455) welcomes high quality contributions investigating topics in the fields of Humanities and Social Sciences .

Issn Online

3006-7286

Impact Factor: (1.705)

International Jordanian journal Aryam for humanities and social sciences; IJJA publishing journal committed towards providing a platform to outstanding scientists and researchers to exhibit their findings for the furtherance of Humanities and Social Sciences. Issued by the Jordanian Center for Research and Studies.

Issn Online (3006-7286) sequential with Issn Online (2706-8455).

The Journal’s website supported the Arabic language with the ISSN number (2706-8455) in the period 2019-2023. The Journal began supporting the English language since the beginning of 2024 and with the ISSN number (3006-7286).